What is a Member Success Representative?

Splend account manager - Member Success Representative
1000 500 Splend

We’re proud of the unique service we provide our Members and it’s these legends we owe most of our success to. And don’t let this confuse you: it’s your success as a rideshare driver they are responsible for!

But who exactly are Member Success Representatives and what do they do?

Your guide to take you from beginner to a pro!

Becoming your own boss is great but it comes with different challenges than you may face in a nine-to-five job. Your Member Success Representative is the go-to person that will help you through every step to becoming a successful Uber driver. Your guardian angel, if you will.

Their responsibilities are threefold: getting you started, ensuring you are as successful as possible, and helping you resolve the problems you may face on the road.

1. Getting you started with ridesharing

Signing you up to Uber

Your Member Success Representative and the sign-up team can help you with your Uber application. Check our blog post on getting started with Uber in Toronto.

Downloading the Uber app and setting up your Uber account

Fuzzy on the technical details? Don’t worry, your Member Success Representative will take you through the process of setting up your Uber account and show you all the important information and functions you will need within the Uber driver app.

Developing your income goals and driving strategy

Regardless if you want to be successful as a part-time or full-time driver, you need a strategy to beat your competition. Your Member Success Representative will help you identify your goals and put together a tailored plan of attack to help you achieve them and optimize your work-life balance.

2. Helping you become a successful rideshare driver

Business mentoring

Uber drivers are, in essence, small business owners. As such, in most cases, success equals increased profits as well as boosting your driver rating. Other Uber drivers define success as providing the best possible experience for their passengers, having fun and meeting new and interesting people. Regardless of your aspirations, there’s always room for small tweaks, and your Member Success Representative will help you optimize your time on the road.

Supplementary income opportunities

Do you want to earn additional income outside of being an Uber driver? Your Member Success Representative can help you determine what other opportunities will suit your schedule and your goals.

Monthly catch-ups

It is a Splend requirement to catch up with your Member Success Representative once every month. These meetings are important to determine how you are progressing against your goals. They also provide Splend with an opportunity to make sure your car is maintained to the required safety standards, ensuring you receive high ratings from riders every time.

3. Troubleshooting

Vehicle issues

It’s just the nature of vehicles – despite providing the best-quality cars, there are some things that can go wrong, especially out on the road. When something does go wrong, there’s only so much a confused call centre operator can help you with. Lucky you have a friend in need: just call your Member Success Representative and they will know exactly what to do.

Accident management

Should you ever be involved in an accident, your Member Success Representative will be there to support you along the way. After you pay the insurance deductible of $1,500, they will organize you a replacement car as available, so you can be back on the road as soon as possible.

About Splend

Splend is the global leader in providing rental vehicles to rideshare drivers in Canada, Australia, the United Kingdom and Mexico.

For more information about Splend, give our team a call on 1-888-507-1458 or email us.