Frequently Asked Questions

General FAQs

General Information

What documents do I need?

To sign up you’ll need a copy of your driver’s licence with your current address or change of address sticker, your passport/birth certificate or citizenship certificate, and your driving history issued by your state road and transport authority.

Do I need a good credit history to join Splend?

No, you don’t need a good credit history, and every application is considered.

Does Splend issue credit?

No, Splend does not issue credit. All Splend’s rental plans are paid one week in advance.

How long does it take to get a vehicle?

If you are approved for Uber and have the required documents, we can on-board you into a new model Splend car the same day you apply!

If you are NOT already approved for Uber, you will need to apply with Uber. You can still sign-up with Splend, and we can process your Uber application for you.

Where is Splend available?

We operate in Toronto.

Am I allowed to use my Splend vehicle for personal use?

Under the terms of the contract, the vehicle is to be used for business purposes only.

Can I drive the vehicle outside of Toronto?

Splend vehicles are not to be driven outside of a 200KM radius from the city in which they were rented. Written consent from Splend must be obtained prior to long trips, as this may impact your insurance.

Can I drive the vehicle across the US boarder, and into USA?

Under no circumstances can vehicles be driven across the US border. If a Splend vehicle is taken into the US, access to Splend’s Insurance policy will be waived, and the agreement will be cancelled.

Can my friend/partner/relative drive the vehicle?

As the hirer, you are the only authorised driver of the vehicle. No other persons are allowed to drive the vehicle.

Referral bonus information

By referring a new Splend Member to a Rent plan, you will receive a $100 upfront payment, paid within two weeks. Then after three months, if you and your friend are still Splend Members, you’ll receive an additional $150 payment.

The referral payment is in no ways directly related to your rental payment and this promotion does not run in conjunction with your obligation to pay rent, nor can the referral payment be used to subsidise rent. Referral payments are paid separate to rent, and at the discretion of Splend.

Insurance Information

Am I insured?

The insurance policy covers the liability of you throughout the use of the vehicle for when you are not online and driving with Uber. When you are online within Uber app, you will be covered by Uber’s insurance policy.

Splend have made it simple to process a claim. By calling Splend, you will directed to the claims department for processing.

Please note: Insurance coverage is specified in your rental agreement and only valid if you adhere to the conditions.

What happens if I’m in an accident?

Ensure that everyone involved is safe. If there are any serious injuries, call an ambulance immediately. After you have attended to all medical issues, please ring 888 507-1458 and ask for theask for the claims department for processing. Unless directed by a police officer, do not authorise any tow company to take the vehicle; Splend will oraganise this at the time of the incedent. If the vehicle is drivable, contact your MSR to organise a replacement.

Is there any Deductable?

There is a standard deductable of $1,500 to be paid regardless of fault. The hirer must be registered as the authorized driver on the Rental Agreement, be over the age of 25, who has at least 2 years driving experience after obtaining a G Class unrestricted Canadian drivers licence. The Deductable for an experienced driver can be reduced to $1,250 should you report the accident by calling Splend (888 507-1458) and provide dashcam footage within 48 hours of the accident occurring.

What happens if I am unable to pay the deductible?

If you are unable to pay the deductible, we will not be able to provide a replacement vehicle and your agreement may be cancelled, Upon which, the Hirer will be charge two weeks in lue of notice.

What if I am involved in an accident but I’m not at fault?

If you are found not at fault, your deductible will be refunded once the claim has been settled. If fault is not determined, you will be liable for the deductible.

Who do I contact to make an insurance claim?

To make an insurance claim,please call Splend on 888 507 1458 to report the details. If you are online with Uber, you will need to report this on the call. Splend will coordinate the tow, and a replacement vehicle within the next business day of operating.

You are not required to report the incident through the Uber app. These details will be processed on your behalf.

What if the damage is minor?

If the damage is minor, and there is no 3rd party involved, Splend will process the deductible of $1250.00 and provide you with a replacement vehicle. Once the claim has been processed, Splend will reimburse you the difference between the cost of the repairs and the deductible paid.

Do Splend Cover cracked windshields or flat tires?

Splend cover fair wear and tear, and warranty issues. Outside of this, the Member is responsible for all associated costs in the event of an incident. If you experience an issue, please call Splend for Roadside assistance, and discuss with your MSR next steps.

What happens if I can’t drive?

If you are unable to operate the vehicle, Splend will provide a replacement vehicle on the next business day, upon receipt of the deductible. Splend is not liable for loss of earnings. If we are unable to provide a replacement vehicle, Splend will suspect your account.

Member Benefits

What do I get when I sign up with Splend?

An Uber-compliant car with a big pink bow on it for starters. Then we also kit you out with extra goodies including:

  • New Driver Course delivered by the experts at Rideshare Training
  • A carton of Splend Water Bottles to give away to your customers
  • A big pack of mints to keep your passenger’s breath fresh
  • A mobile phone holder

What is a Member Success Representative?

Splend provides every Member with a dedicated Member Success Representative.

Think of your Member Success Representative as your guardian angel. Becoming your own boss with Uber can be daunting, so your Member Success Representative exists to help you through every step to becoming a successful Uber driver. Click here to find out more. We only employ people with Uber experience, so you can trust you are in safe hands!

How do I download the Splend Member App

The Splend Member App is not yet available for Canada. Stay tuned!

What else do I get?

At Splend, we’re big on community. We hold regular Member events where you can meet other Members and learn how to become a more profitable Uber driver. Then there’s our Member rewards program to encourage safe driving.

Can I access these benefits if I am not a Splend Member?

No, these benefits are exclusive to Splend Members. Call our customer service team on +1888 507-1458 to find out how you can become a Splend Member.

Splend Rent FAQs

General Information

What are the requirements for Splend Rent?

  1. You must be at least 25 years old
  2. Live within 30km of your capital city CBD
  3. Own a smartphone
  4. Have a current valid Canadian Driver’s License
  5. Have no criminal record
  6. Have a good driving record. We cannot accept the following:
  • More than three minor offences in the last three years (1-4 demerit points each, not including double demerit periods);
  • Any major offences in the last three years (5+ point offences or suspensions, not including fine defaults/double demerit periods);
  • Any drug or alcohol infractions at any time;
  • Any excessive violations or suspensions, or serious individual offences

Vehicle Information

What vehicles do you offer?

We can offer you a choice of the following vehicles:

SUV:

2016/2017 Kia Sportage LX
$249/week excluding HST (1000km included per week $0.10 per extra km excluding HST)

2.0 Litre DOHC Automatic (Sports-matic)
Fuel type: Petrol
Fuel Consumption: 6.1l/100 (Extra Urban), 10.9l/100 (Urban), 7.9l/100 (Combined)
Green Star Rating: N/A
ANCAP Safety Rating: 5/5 Stars

Please note: All vehicles are PTC eligible and include a safety certificate and winter approved tires for the winter months.

Do you take care of servicing?

As part of the weekly rental fee, we cover all your scheduled and warranty maintenance costs. Scheduled maintenance is required every 12,000km or 12 months and your vehicle will be off the road for up to one day.

We also provide you with free 24/7 roadside assistance, for things like:

  • Flat or Faulty Battery
  • Emergency Fuel
  • Locked out of car
  • Flat Tyres (Hirer is responsible for costs associated with puncture repair, tire replacement)
  • Towing

Additionally, all Splend vehicles come with an extensive factory manufacturer’s warranty to cover the cost of most defects.

However, it’s your responsibility to cover all repairs that are not under warranty, including but not limited to punctures, panel damage, and all other non wear and tear items. If unsure, contact your Splend representative.

How many km are included?

Your Splend vehicle comes with a 1000 km per week allowance. If you go over the included weekly allowance you’ll pay 10c per km for additional operating and maintenance costs.

What if I get a flat tyre?

Flat tyres are not covered by warranty/insurance. Contact roadside assist (1800 SPLEND) and arrange to have the tyre replaced at your cost.

What if there are small scratches when I return the vehicle?

We operate in accordance with the SPLEND Fair Wear and Tear Guide; wear and tear that is reasonable given the age/kms on your vehicle is acceptable. IF the vehicle is returned with damage that falls outside Fair Wear and Tear, you will be charged the deductible, plus two weeks rent in lue of notice.

Fee and Payment Information

How much does it cost?

Depending on the vehicle you choose, the weekly rental fee starts at $249 (ex HST). This includes 1000km per week. Splend has partnered with Payfare to help manage billing and to provide our Members access to their earnings daily.

Splend charges one week in advance, added to your Payfare account every Monday. This will include excess KM’s from the previous week, and any additional fees such as fines or infringments.

There is also a one-time membership fee of $249 (ex HST). This fee allows access to Splend Member Benefits but we also use it to conduct background and credit checks, process your application, and deliver your vehicle.

What does the weekly fee cover?

In addition to the vehicle rental, the fee covers your insurance, registration, regular servicing and maintenance.

If I take a rental break, do I need to pay the joining fee again?

Yes. If you have a break in your rental you will still be required to pay the fee once you commence driving again

What happens if I breach my contract and am unable to pay?

If you are unable to pay for the rental costs of the vehicle, you need to communicate with your Member Success Representative ahead of time. Rental must be paid within 48 hours of falling short and will be subject to a $40.00 administration fee, otherwise Splend may elect to cancel your agreement. Additional fees apply.

Is there a minimum rental period?

There is a minimum rental period of 4 weeks plus a 2 week notice period. After this 4 weeks period you can return the vehicle at any time with 2 weeks notice.

What if I want to return the vehicle within the first four weeks?

If you change your mind you can return your vehicle within the minimum rental period, however a $1,100 early exit fee applies.

How do I return my vehicle and are there fees?

In order to return your vehicle you must give two weeks notice – in writing – to your Splend representative.

We may need to charge a re-fuelling and/or cleaning fee, if the car isn’t returned with a full tank of fuel and professionally cleaned at the end of your rental period.

Could my weekly rental fees change?

Splend’s Rent plans includes an amount for government and insurance charges that are outside our control. If these change, we may need to increase (or decrease!) your weekly rental fees by this amount.

How do I pay for Tolls, Fines and Infringements?

All tolls, fines and infringements are processed by Splend and added to your Payfare billing file the week after they are received. For parking tickets, there is a $40.00 Splend Administration fee added to each parking ticket received. We encourage all Members to pay tickets within 3 days of receiving them, to avoid additional fees.